LATEST COVID-19 UPDATES HERE

April 2020

To our Nimbull Smart Home community, 

We are still fully operational and processing your orders as fast as we can. We hope you and your families are doing okay during this period of uncertainty and challenge. Our thoughts are with all of you. We will get through this if we pull together and adhere to Government directives designed to keep us all safe.

Please see below for our latest COVID-19 updates.

CONTACTLESS DELIVERY

  • All of our courier partners are now providing contactless deliveries wherever possible.

DELIVERY UPDATES

  • We are open for business and dispatching all orders as quickly as possible.
  • Due to our couriers implementing social distancing measures, please allow 5 – 7 additional days for your order to arrive, over and above our expected delivery timeframes to your area.

NOT RECEIVING EMAILS?

  • If you have not received your order confirmation email or your order tracking email, please be sure to check your Spam and Junk folders.
  • Please add ‘nimbullsmarthome.com.au’ to your email whitelist to help prevent this happening in future.

OUT OF STOCK ITEMS

  • Please be aware that we are experiencing high demand at present, and more products than usual may be out of stock.
  • We are restocking as quickly as possible, if you would like to get an ETA on a product please write to us at contact@nimbull.com on the products that you want. This will ensure that you are the first to be notified when the product returns. 

CUSTOMER SERVICE

  • Our Customer Service team are working from home and will be available to help you out with any questions you have.
  • We will also keep in touch with you via Facebook and Instagram to ensure you have the latest updates.

Thank you for your support. We love our community and we wish you and your families and friends the very best for the weeks ahead.
 
Stay safe,
Nimbull Smart Home