Delivery, Returns, Refund & Warranty Policy
Delivery
Estimated shipping including processing times:
2 - 6 business days via Australia Post or Sendle Courier Services.
Once your order has been dispatched, you will receive delivery tracking via email.
NOTE: Due to Covid-19. The Australia Post Network, Sendle and their delivery partners may be experiencing some delays with both Domestic and International orders due to current travel restrictions.
Track Your Order: Australia Post
To check the status of your delivery visit Australia Post Tracking with your tracking number.
Track Your Order: Sendle
To check the status of your delivery visit Sendle with your tracking number.
Shipping fees
Shipping costs will be calculated during checkout.
Sale Items (including discount codes)
Nimbull Smart Home will not accept exchanges or refunds on any sale items and purchases using a discount code. We kindly ask you to consider this before committing to a purchase
Returns/Refunds
If you change your mind, simply return your unopened product to us within 30 days for a refund or exchange (less the cost of shipping). Instructions outlined below.
Returns due to change of mind
What to do:
- Contact us within 30 days of receiving the item - with your name and order number.
- Item must be kept unopened and unused with all original packaging and contents.
- Post the item back to us with an insured and tracked postage service, packed in secure packaging.
4. Send us the postage tracking number.
nimbullsmarthome.com.au do not take responsibility for any goods damaged or lost in transit when the customer sends the product back to us for return. The manufacturer’s warranty may be void if the product is damaged in transit. Please ensure the product is packed appropriately for shipping before sending it back to us.
Please note that we don't refund the cost of postage. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We also highly recommend sending using a tracked and insured postage service as we will not accept and compensate for items which are lost or damaged in transit.
What we'll do:
- Once we receive the returned item, you can choose to (1) receive a refund of the purchase price (less cost of shipping), or (2) exchange for a different item by paying for any price differences and the cost to redeliver.
If an item is found to be opened, used or damaged, it will not be eligible for a refund or exchange, and will be returned to you at your expense
Warranty
WHAT IS NOT COVERED?
• Misuse, lack of care, mishandling, and any accident that is not covered
• Usage of product other than for its intended purpose
• Damage caused by improper or unauthorized repair or maintenance
• Product that has been modified or altered
Faulty Goods – within 30 days from day of dispatch
In instances where goods are faulty on arrival, customers have 30 calendar days within which a complaint needs to be logged via email for either a refund / exchange. In instances where no complaint has been submitted and the time frame exceeded, returns will only be processed under the terms of the Manufacturers’ Warranty (See below).
We recommend using a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods, as returns are NOT our responsibility until they are back in our possession.
Goods should be returned with their original packaging, complete with all accessories and documentation. Once the fault has been identified by the manufacturer they will advise nimbullsmarthome.com.au to authorize a replacement or full refund to you, the customer via the original payment method.
Please note that returns that have exceeded the 30 calendar cannot be returned.
All products purchased directly from nimbullsmarthome.com.au are covered by a one-year manufacturer warranty cover. Please visit the designated website for the chosen hardware brand / product for the relevant warranty policy process.
Products returned after 30 calendar days will be processed according to the manufacturers’ warranty cover. Once the fault has been identified by the manufacturer they will advise nimbullsmarthome.com.au to authorize for a replacement to be issued. (Note: Time on replacement is pending on manufacturer - please note delays can occur from the manufacturer, that nimbullsmarthome.com.au cannot control.)
- Post the item back to us with an insured and tracked postage service, packed in secure packaging.
Please note that we don't refund the cost of postage. Shipping costs are non-refundable.
Dead-On-Arrival (DOA) Products
- Contact us within 7 days of receiving the item - with your name and order number.
- Post the item back to us with an insured and tracked postage service, packed in secure packaging.
Please note that we don't refund the cost of postage. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We also highly recommend sending using a tracked and insured postage service as we will not accept and compensate for items which are lost or damaged in transit.
Special Orders, Clearance, Discontinued Items, Free products, Software and Consumable Products
nimbullsmarthome.com.au do not accept the return or exchange if consumers
- simply changed their mind;
- no longer require due to changed personal circumstances;
- found the product cheaper somewhere else;
- the goods are damaged due to misuse; or
- already knew of a particular fault in a product or we advised you of a particular fault in a product prior to purchase.
Ordering Policy
Showroom Pick Up and Order Policy
NOTE: Due to Covid-19 there is no showroom pick ups.
We are an online store and therefore function differently from a traditional retail store.
The following Policy is applied to help us help you.
- All pick ups can only be collected once we have processed your order and have sent you a verification email or phone call stating that your order is ready for pick up
- Showroom walk-in orders may experience wait times depending on demand.
- Stock may not be available for Showroom walk-in orders due to priority allocations to online orders
COLLECTION OF ALL ORDERS IS BETWEEN 9AM - 5:00PM Monday to Friday.
- All orders ready for pick up but are not picked up within 3 weeks will be classed as uncollected and therefore will be cancelled and a minimum 20% restocking fee applied
Backorders (Pre-Orders)
A backorder occurs when we don't have the product in stock and will need to order it from our suppliers. This procedure generally takes 3 - 14 days for the stock to arrive at our showroom. Usually when backorders occur we will notify you the estimated time of arrival (ETA) by email or phone.
Order Modify / Cancellation
No modification of orders (changing items) can occur after your order has been approved and is in the "Processing" status.
Dispatch Times
Dispatch times are subject to stock availability and may vary due to stock being sold out.
Shipping Policy
Delivery & Return Policy
Your total cost for purchase of any product will include shipping and handling charges shown on the nimbullsmarthome.com.au invoice and before you place your order online.
Please note that customers are responsible for all freight charges for re-deliveries, incorrect delivery details and these are added to the invoice total.
Items unavailable (no stock)
Orders are released for despatch when all products have been allocated to the order.
Any items that are unavailable due to a change in stock availability will be placed on back order. nimbullsmarthome.com.au will endeavour to fulfil your backorder as soon as possible and will notify you or update your item status with ETAs where possible. Should suppliers also not have the product in stock then you may request a modification, refund or store credit for the item/s and request a part shipment of your order.
Please check our web site for the back ordered item's estimated time of arrival. Please note that these dates are estimates, and are not guaranteed to arrive on that date. Your product(s) will be promptly shipped as soon as the product arrives. No additional shipping fees will be charged.
Your account will be charged for the entire order, so that nimbullsmarthome.com.au can reserve the product and price for you. If this is not acceptable, you may cancel that portion of the order, and request an immediate credit
Payment Policy
Payment Ways & Terms
Orders: An order is not binding upon nimbullsmarthome.com.au until it is accepted & approved by nimbullsmarthome.com.au. nimbullsmarthome.com.au must receive full payment before it will accept, approve & process an order. Payment for product(s) ordered is due prior to shipment & back orders (pre-order).
nimbullsmarthome.com.au.com.au only accept payments made by;
• Credit or Debit Card
• Shopify payment – powered by stripe
Credit Card Fee: We have Credit Card Bank Transaction Fee 1.75% of each transaction + 30¢ on VISA, MasterCard, 2.9% of each transaction + 30¢ on American Express
nimbullsmarthome.com.au Credit Card Verification
As part of our verification process we will utilise various procedures to ensure ultimate protection to the Credit Card holder.
These processes may include but not limited to charging a small amount randomly under $2 requiring confirmation prior to approval; verbal verification via phone or a request for written Authorization, photo identification including valid Driver Licence, Utility bill or the copy of the credit card or a request for your bank statement displaying the debit entry
nimbullsmarthomecom.au may also use a verification service powered by BankStatements.com.au, the Australian leader in automated bank statement data retrieval. Since 2013 BankStatements.com.au has provided secure, automated data retrieval services to over a quarter of a million Australians as part of their credit applications.
Please note: nimbullsmarthome.com.au reports all attempted credit card fraud immediately to Australian Federal Police (www.afp.gov.au)
nimbullsmarthome.com.au (credit)
• nimbullsmarthome.com.au Credit cannot be redeemed for cash
• nimbullsmarthome.com.au Credit is not transferable and refundable
• nimbullsmarthome.com.au reserves the right to change the terms and condition of nimbullsmarthome.com.au Credit program without further notice
Product Information Policy
Price Protection
Our website is updated frequently to ensure that you'll view the latest products and correct pricing available and that you receive all of the latest savings. At the time you make a purchase you agree to the listed price. The listed price is subject to change.
nimbullsmarthome.com.au reserves the right to make changes and corrections in prices, products and specifications without notice due to errors arising from misprints, technical and human errors.
Product Images and other Images
All product images on nimbullsmarthome.com.au website may vary from the actual product. All typographical errors are subject to correction. Please note that images are only to be used as a point of reference and are not indicative, in any way, of the actual product.
Product Descriptions and Specifications
Please be assured that Nimbullsmarthome.com.au make every effort to ensure product description accuracy, however specifications, features, documents and graphics published may contain technical inaccuracies or typographical errors. If an error is made or a product is listed at an incorrect price, nimbullsmartshome.com.au will endeavor to correct the error as soon as possible.
Should you receive an order which does not match the online product description please contact nimbullsmarthome.com.au.
Product Availability
Please note that product availability is subject to change at any time. Stock showing as available at time of ordering may sell out and therefore be on backorder.
Webcrawlers (MyShopping, StaticIce, Google etc)
nimbullsmarhome.com.au.com.au does not accept any responsibility for errors made by companies such as MyShopping, StaticIce etc who retrieve data from our site and list it on their own. In these circumstances, it is the end users responsibility to ensure that what they are ordering is correct. If you have any questions concerning a product please do not hesitate to contact us, please keep in mind we do not refund or exchange for incorrect purchases.
Other Policy
Governing Law and Jurisdiction
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between nimbullsmarthome.com.au and Customer shall be governed by the laws of the State of New South Wales or as defined by the Australian Consumer Law.
Severability
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable law.
Waiver
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
Entire Agreement
These terms and conditions, together with the nimbullsmarthome.com.au invoice respecting the products ordered by Customer, are the complete and exclusive agreement between nimbullsmarthome.com.au and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between nimbullsmarthome.com.au and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.
Limitation of Liability
Subject to ‘Competition and Consumer Act’ set out below our total liability with respect to any statutory guarantees (as that term is defined in the Competition and Consumer Act 2010 (Cth) (“CCA”)) when a problem with a product purchased by a consumer is major is limited to:
(a) payment to the consumer of the cost of purchasing the goods; or
(b) replacement of the goods or the supply of equivalent goods; or
(c) payment of an amount equivalent to any drop in value of the goods as a result of the major failure.
Subject to ‘Competition and Consumer Act’ set out below our total liability with respect to any statutory guarantee owed to a consumer when a problem with a product purchased by a consumer from us is minor is limited, at our option to:
(a) the replacement of the goods; or
(b) the repair of the goods; or
(c) the payment of the cost or replacing the goods or of acquiring equivalent goods.
All express or implied representations, conditions, statutory guarantees, warranties and provisions (whether based on statute, common law or otherwise) relating to these terms and conditions, that are not contained in it, are excluded to the fullest extent permitted by law.
Competition and Consumer Act
Nothing in this document excludes, restricts or modifies any condition, warranty, statutory guarantee, right or remedy, implied or imposed by common law, statute or regulation which cannot be lawfully excluded, restricted or modified, which may include the Competition and Consumer Act 2010 (Cth) and corresponding provisions and relevant laws containing implied terms and/or statutory guarantees which operate to protect the purchasers of goods and services in various circumstances.